The second-hand marketplace Shoppers Voice Frustration Regarding Size Updates

Members of the platform have expressed outrage following a change that caused items being listed as the wrong size.

This online marketplace has updated its sizing categories for women's and children's clothes without notifying every member regarding the update.

Online Platforms Response

Many shoppers and sellers are posting online stating that platform listings now display a different size category than originally posted due to the recalibration.

The platform stated the new system was more in line with other platforms.

They have suggested members to examine their items and update the measurements by hand where appropriate, causing user dissatisfaction.

Measurement Approach Modifications

Previously, the sizing featured numerical and alphabetical indicators, for instance S/8 or M/10.

The new system has a letter and a range like S/UK 8-10.

For certain items, the size labels have been reassigned - for example a size L was formerly size 12 but currently displays as UK 16-18.

Shopper Experiences

A fashion influencer, who produces content about larger sizing, stated the update "complicates both purchasing and selling".

"Not many brands say XL is a 20-22," the way the service now categorizes.

A different member, located in Scotland, explained products she uploaded on Vinted with size 14 labels were displaying on the service as size 20–22.

"Should someone sized 20-22 purchase these they will likely be quite upset," she stated.

Required Changes

A different user, based in Derby, stated she felt frustrated because the modification necessitated personal updates the sizing for "all her products".

"For me this is particularly frustrating, because of my ongoing medical condition and platform income has been essential for me since losing part of my income," she explained.

Platform Context

The platform boasts over 100 million users, including 18 million in the UK.

It has become a favored option to second-hand platforms like eBay and Depop.

This isn't the first time where an unanticipated change within the service has received backlash: previously, the platform withdrew an update concerning shipment methods due to shopper criticism.